Privacy Policy

Last updated: July 2026

1. Introduction

TelcoLead Ltd ("TelcoLead", "we", "our", or "us") is committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable data protection laws.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us through our online forms.

2. Company Information

TelcoLead Ltd
55 Aleksander Stamboliiski Blvd.
Sofia, Bulgaria
Email: contact@telcolead.com
Phone: +30 694 430 0142

3. Information We Collect

When you submit an enquiry through our contact form, we may collect:

  • Full name
  • Company name, if provided
  • Email address
  • Phone number, if provided
  • Product category or enquiry details
  • Message content

We do not intentionally collect sensitive personal information.

4. How We Use Your Information

We use your information solely to:

  • Respond to your enquiries
  • Prepare quotations
  • Communicate regarding products or services you requested
  • Provide customer support
  • Improve our customer communication process

We do not sell or rent your personal information.

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Your consent when submitting our contact form
  • Our legitimate interest in responding to business enquiries
  • Compliance with applicable legal obligations where required

6. How Your Data Is Processed

Messages submitted through our contact form are securely delivered to our business email using Resend, an email delivery service.

Your information is used only for handling your enquiry and related business communication.

7. Data Retention

We retain enquiry information only for as long as necessary to:

  • Respond to your request
  • Maintain business correspondence
  • Comply with legal or regulatory obligations where applicable

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

8. Sharing Your Information

We do not sell your personal information.

Your information may only be shared with trusted service providers that assist in operating our website or delivering our communication services, solely for the purpose of responding to your enquiry.

9. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration or destruction.

Although no method of internet transmission is completely secure, we continuously strive to protect your information using commercially reasonable safeguards.

10. Your Rights

Under the GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict processing
  • Object to processing where applicable
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

11. Cookies

Our website may use essential technical cookies required for proper website functionality.

If additional analytics or optional cookies are introduced in the future, this Privacy Policy will be updated accordingly.

12. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:

TelcoLead Ltd
Email: contact@telcolead.com
Phone: +30 694 430 0142
Address:
55 Aleksander Stamboliiski Blvd.
Sofia, Bulgaria

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical or business developments.

The latest version will always be published on this website.